If something has gone wrong, or you simply need clarification on how something works, we want to hear from you. The team behind SpinPolo is made up of real people, and when you send us a message it lands with someone who has the authority to look into your account, review transactions, correct errors, and escalate anything that needs a second pair of eyes. You will find the available contact channels listed on this page — use whichever suits you best.

What to include when you get in touch

The quickest way to get your issue resolved in a single exchange is to give us everything we need upfront. Let us know the username or email address registered to your account, describe what happened and when, and — if it relates to a payment — include the transaction reference and the amount involved. The more context you give us at the start, the less time we spend going back and forth asking follow-up questions, and the sooner we can give you a straight answer.

One thing we will never do is ask you to share your password, your full card number, or any security credentials by email or through a chat window. If you ever receive a message claiming to be from SpinPolo that asks for any of those details, do not respond to it and contact us immediately through the channels listed here. We take the security of your account seriously, and our team has no legitimate reason to request that kind of information from you.

Complaints and responsible gambling requests

Most queries are straightforward and get resolved without any formality. If your concern is more serious — a disputed withdrawal, a bonus that was not applied correctly, or anything where you feel you have not been treated fairly — you can raise it as a formal complaint. In that case, we log it separately, review it at a senior level, and provide you with a written response. If you remain unsatisfied after we have given our final position, you have the right to take the matter to an independent dispute resolution body, and we will not obstruct that process.

Requests related to your own gambling behaviour are handled with particular care. If you want to set a deposit limit, take a cooling-off break, or exclude yourself from the site entirely, tell us clearly what you need and we will act on it without delay. These are not standard customer service requests — they sit in a separate process and are not subject to the same back-and-forth as a billing query. If you are reaching out about self-exclusion, please say so plainly in your first message so that we can prioritise it correctly.

Players in the UK are fully supported when contacting our team, and there are no restrictions on the type of enquiry you can raise. Whatever your situation, we would rather you reached out than struggled on in silence.